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Master thesis

La mise en place d'indicateurs pour améliorer les prestations d'un service documentation : la construction de tableaux de bord pour l'unité Documentation du GIE Agirc-Arrco

Abstract : Assessment is an essential part of the management of libraries and information centers. Whether justifying one's activity, conducting an information policy or initiating a quality program, the process of assessment has become indispensable. Drawing from the professional literature on the subject and from the methods underlying current norms, the present dissertation proposes a methodology for establishing activity, performance and quality indicators through the case study of the Documentation unit at GIE Agirc-Arrco.
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Master thesis
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https://memsic.ccsd.cnrs.fr/mem_00945533
Contributor : Adriana Lopez-Uroz <>
Submitted on : Wednesday, February 12, 2014 - 2:24:35 PM
Last modification on : Saturday, February 8, 2020 - 12:04:01 PM

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  • HAL Id : mem_00945533, version 1

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Abela Kadiu. La mise en place d'indicateurs pour améliorer les prestations d'un service documentation : la construction de tableaux de bord pour l'unité Documentation du GIE Agirc-Arrco. domain_shs.info.docu. 2013. ⟨mem_00945533⟩

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