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Master thesis

Etude des besoins et comportements des utilisateurs dans un centre de ressources : cas du centre de documentation du Centre Régional pour l'Eau Potable et l'Assainissement à faible coût (CREPA)

Abstract : CREPA library contributes to Burkina Faso information heritage building in the sectors of water, hygiene, sanitation and health. The specialized, professional, scientific or technical information is the basis of knowledge and development. How users know about the library : its products and services ? This question is tackled in this present paper through the study of users' needs and behaviours. To study and assess the needs and behaviours of users is important to every center which intends to offer on a permanent basis services that meet the needs of « its target groups ». In fact, this study shows that most of the users that come to the library know very much of the services that are offered. However, they are satisfied with the services offered. The study reveals that they use the information for diverse purposes (elaboration of studies, preparation of degrees,...). Moreover, the study indicates that users visit the center for the fullness of the information. Some proposals have been made in the present study in order to improve the achievements, diversify the services and products of the Centre, and to finally promote the library.
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https://memsic.ccsd.cnrs.fr/mem_00000604
Contributor : Kabou Kambou/kadio <>
Submitted on : Monday, March 17, 2008 - 10:00:57 AM
Last modification on : Monday, March 17, 2008 - 10:00:57 AM
Long-term archiving on: : Monday, June 7, 2010 - 10:19:14 PM

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  • HAL Id : mem_00000604, version 1

Citation

Kabou Kambou/kadio. Etude des besoins et comportements des utilisateurs dans un centre de ressources : cas du centre de documentation du Centre Régional pour l'Eau Potable et l'Assainissement à faible coût (CREPA). domain_shs.info.docu. 2005. ⟨mem_00000604⟩

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